Engrave It Houston Operational Policies
Updated Jan 9, 2019
I. SHIPPING POLICIES
A. Domestic Shipping is via UPS under Engrave It Houston’s account.
B. Engrave It Houston does not offer international shipping.
II. REFUNDS AND EXCHANGES
A. Because all items are custom engraved, there are no refunds or exchanges on these items except in two specific cases:
1. Production has not yet begun (your order has not begun to be personalized, engraved, or shipped yet).
2. Engrave It Houston did not accurately engrave the information that you submitted via our online forms at the time of purchase.
III. DESIGN POLICIES
A. Customers are responsible for the information given for an order (via our online forms at the time of purchase).
B. Information will be copied from the order and placed into the Engrave It Houston design template.
- This includes spelling and capitalization.
iV. CUSTOM DESIGNS
A. Engrave It Houston offers the ability for customers to personalize their orders with custom designs or images.
B. Engrave It Houston reserves the right not to engrave certain images or designs.
V. PHOTOGRAPHY OF WORK AND DIGITAL RIGHTS
A. Engrave It Houston reserves all rights to photograph any work performed for promotional reasons, and to post any photography of work performed publicly.
B. As Engrave It Houston performed work as directed by the logo’s rights holder or authorized agent, all images of work performed will be considered “Fair Use” by Shop Engrave It Houston.
Digital mockups/proofs are created for sizing/placement verification purposes and do not represent an guaranteed reflection of the finished product.
Engrave It Houston reserves the right to modify these policies at any time.