The morning started here as usual. Once the computer woke up there was an inquiry to custom engrave a brass bell similar to one in our website gallery. She needed it right away! Well, our work load was full, we don't sell bells, the customer had to provide it, and there was no way she could get one, get it to us, and have it by lunch. As I walked from my desk to the coffee pot, I heard our owner, Lloyd, on the phone talking with someone about a bell. Now, I've only been here for 5 months and this is the first time anyone has asked to have a bell custom engraved, so I thought this must be the same person. Lloyd hung up and I asked if he had been talking to someone about custom engraving a brass bell and he said he had - she would be here in 20 minutes, and we were going to laser engrave it while she waited! I knew our workload was full so I asked what the story was, knowing it had to be good. It was!